Support & Contact

If you encounter content that violates our Community Guidelines—such as harassment, explicit material, copyright infringement, or other violations—you can report it directly within the MIZA app or by emailing us at support@miza.app with:

• The username of the content creator
• A description of the video and specific timestamp if applicable
• The reason for your report (harassment, explicit content, copyright, etc.)
• Any evidence or screenshots supporting your claim

Our team reviews all reports and takes appropriate action within 24-48 hours. Content that violates our policies will be removed, and repeat offenders may have their accounts suspended or terminated.

To delete your MIZA account:

1. Open the MIZA app and go to your profile
2. Tap "Settings" or "Account Settings"
3. Scroll to the bottom and select "Delete Account"
4. Follow the confirmation steps (you may be asked to re-authenticate)
5. Your account will be deactivated immediately

What happens after deletion:

• Your personal information (email, username, profile data) will be deleted within 30 days
• Your uploaded videos will be deleted within 30 days unless you contact us before deletion
• If you want to preserve specific videos, email support@miza.app before deleting your account
• Deletion is permanent and cannot be reversed

If you need assistance deleting your account, contact our support team at support@miza.app.

If you signed up with an email address:

1. On the login screen, tap "Forgot Password?"
2. Enter your email address
3. Check your email for a password reset link (check spam/junk folder if needed)
4. Click the link and create a new password
5. Log in with your new password

If you signed up with Apple or Google OAuth, you can use that provider's login to access your account. If you've lost access to your OAuth provider account, contact support@miza.app with proof of identity.

Supported Formats:

• MP4 (.mp4)
• MOV (.mov)
• WebM (.webm)
• AVI (.avi)
• MKV (.mkv)
• QuickTime (.qt)

Video Specifications:

• Maximum duration: 90 seconds
• Maximum file size: 500MB
• Resolution: 480p minimum, 4K maximum
• Frame rate: 24-60 fps recommended
• Codec: H.264 or VP9 recommended

Videos are automatically transcoded and optimized for different devices. Upload time depends on your internet speed and file size. For best results, use a reliable WiFi connection for uploads.

No. You must only upload original content that you own or have explicit permission to use. This includes:

• Music from third-party artists (unless you have a license)
• Footage from other creators
• Images or graphics you don't own
• Any trademarked content

If your video contains copyrighted material without permission, we may:

• Remove the content without notice
• Suspend your account if it's a repeat offense
• Share information with the copyright holder if requested

To use copyrighted music, you must obtain a proper license from the copyright holder or a music licensing service. If you believe you have rights to use content, contact us at support@miza.app.

MIZA respects intellectual property rights and follows the Digital Millennium Copyright Act (DMCA). If you believe your copyright has been infringed:

1. Send a DMCA takedown notice to support@miza.app with subject "DMCA TAKEDOWN NOTICE"
2. Your notice must include:
   • Your full name, address, email, and phone
   • Description of the copyrighted work
   • Description of the infringing content and its location
   • A statement that you have good faith belief the use is unauthorized
   • Your signature (physical or electronic) under penalty of perjury
   • Confirmation you are authorized to act on behalf of the copyright holder
3. We will remove the content within 24 hours of receiving a valid notice
4. The uploader will be notified and may submit a counter-notification

Counter-Notification: If your content was removed due to DMCA, you may submit a counter-notification if you believe the removal was erroneous. Your counter-notice must include your statement that you consent to jurisdiction of Federal Court in New Jersey and will accept service of process.

For more details, see our Terms of Service, Section 6.

Common issues:

• File too large: Maximum file size is 500MB. Compress or reduce video duration.
• Unsupported format: Ensure your video is in MP4, MOV, or another supported format
• Poor internet connection: Use a stable WiFi connection and avoid uploading on mobile data
• Device storage full: Free up storage on your device before uploading
• Video too long: Maximum duration is 90 seconds

Solutions:

1. Check your internet speed using a speed test app
2. Switch to WiFi if using mobile data
3. Reduce video file size using a video editor (reduce resolution, bitrate, or trim length)
4. Update the MIZA app to the latest version
5. Restart your device and try again
6. Clear the MIZA app cache (Settings > Apps > MIZA > Storage > Clear Cache)

If uploads continue to fail, contact us at support@miza.app with details of the error message.

Your privacy and data security are important to us. We implement industry-standard safeguards:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Authentication: Passwords are hashed and salted; OAuth is supported
• Third-party services: We use trusted providers (Supabase, Cloudflare, Mux) with strict data agreements
• Limited access: Only authorized personnel can access your data on a need-to-know basis
• Data retention: We delete personal data when no longer needed (see Privacy Policy)

For full details on how we collect, use, and protect your data, please review our Privacy Policy.

MIZA provides several privacy controls:

• Profile visibility: Make your profile public or private through account settings
• Location: Location is optional; you can choose not to share it
• Genre preferences: Manage your interests in settings
• Data access: You can request a copy of your personal data (see Privacy Policy)
• Cookie preferences: Manage cookie settings in your browser

For questions about your data or privacy rights, contact us at support@miza.app.

MIZA is designed for users 13 and older. If you're a parent or guardian:

• Age requirement: MIZA requires users to be at least 13 years old
• Parental consent: If your child is under 18, they should have your permission to use the app
• Data collection: We collect minimal data from young users and comply with COPPA regulations
• Content moderation: We actively moderate content to prevent harmful, explicit, or abusive material
• Report violations: If you encounter inappropriate content, report it immediately to support@miza.app

For more information about child safety and data protection, see our Privacy Policy, Section 8.4 (COPPA Compliance).